Returns & Refunds

Returns & Refunds Policy

All Your Sofa Your Way products offer a 14-day cooling-off period so you can buy from us with complete confidence. The 14-day period starts from the date of your delivery.
Any items which are returned to us must be in an unused, brand-new condition, and wrapped in original packaging.
You can also amend your order up to 5 working days before your delivery. If you wish to amend your order, please contact us via email: hello@yoursofayourway.co.uk and we can discuss any changes to the order and any changes to price or delivery dates.
Please read our Terms and Conditions to find out more.

Please note: Our warehouse is only able to accept returns via a pre-arranged appointment.

RETURN YOUR PRODUCT FOR A REFUND

If you would like to return your product for a refund, you can do so providing:

  • The product is returned to us at your own expense.
  • You return the products to us within 14 days of your delivery.
  • The product returned to us must be in an unused, brand-new condition, and wrapped in original packaging.

In order to arrange a return for a refund, please contact us via email: hello@yoursofayourway.co.uk. We will contact you within 1 working day.

Refunds will be processed within 14 days of the product being returned to us after the product has been inspected.

RETURN YOUR PRODUCT FOR AN EXCHANGE

You can exchange your product for another providing:

  • The product is returned to us at your own expense.
  • You return the products to us within 14 days of your delivery.
  • The product returned to us must be in an unused, brand-new condition, and wrapped in original packaging.

We will arrange delivery of your new product at no extra cost, once you have returned your previous product to us and it has been inspected. We will also need to arrange a partial refund or additional payment should your new product differ in price from your original choice.

In order to arrange an exchange, please contact us via email: hello@yoursofayourway.co.uk. We will contact you within 1 working day.

PLEASE NOTE:

Only one (1) exchange is permitted per customer.

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